• Job Title
    Department
  • Banquet Server
    Hospitality
    Description
    Reports to: Banquet Captain/Supervisor, Sr. Hospitality Manager

    Supervises: N/A

    Pay Rate: $14.00 hourly plus point per shift in service pool

    Overview:
    The Banquet Server performs all tasks associated with setting up, serving, and breaking down of function rooms where banquet food service activities are performed. He / She is responsible for the prompt, courteous, smooth and efficient service of food and beverage to guests during banquet functions.

    Job Requirements:
    • Must have the ability to communicate clearly and congenially with guests about SAP services, products, programs and events
    • Must have the ability to communicate verbally with guests and co-workers in English with some understanding of Spanish
    • Must be able to read and comprehend BEOs
    • Must be able to lift and carry fifty (50) pounds, also twist, bend, push, pull, turn and reach
    • Must be able to stand for entire shift, walk up and down stairs, and walk long distances during the shift
    • Must have expert knowledge of Santa Anita Park locations in order to accurately and quickly deliver guest orders
    • Must be able to use POS technology
    • Has superior customer service and problem resolution abilities
    • Has Food Handler’s card and understands basic hygiene and sanitation
    • Must maintain a positive and upbeat attitude
    • Must satisfactorily fulfill all department training requirements


    Job Duties:
    • Review and understand Banquet Event Orders (BEOs) at the beginning of each shift to understand flow of event and ensure banquet rooms are set as per the customer request.
    • Assist with table set-up according to specifications listed on the BEO
    • Attend all pre-shift meetings to ensure events flow smoothly
    • Be in communication with the Banquet Captain regarding any special needs
    • Maintain proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, refilling glasses
    • Greet all guests warmly with an appropriate greeting
    • Have a good understanding of food and beverage menu items, and able to communicate details of those items to guests when asked
    • Tray-pass food and beverage without spilling beverage, and be able to communicate offerings to guests
    • Deliver and serve welcome drinks, food, meals, condiments and accompaniments in assigned table sections
    • Manage buffet or reception station replenishing and cleanliness
    • Have a good working knowledge of cocktails, wine and beer menu, including specialty cocktails. Serve Alcoholic and Non-alcoholic drinks promptly and accurately for service to your customers table. Properly open and pour wine at the table side.
    • Using POS, input food and beverage orders accurately and collect payments where specified
    • Keeps staging areas, tray jacks and guest tables organized and free of clutter, regularly monitors tables for cleanliness.
    • Follow Santa Anita Cash Handling procedures during events that handle cash payments
    • Check identification of guests to ensure guests are of legal age to consume alcoholic beverages. Refuse to serve beverages in a polite manner to guests who are not of legal age.
    • If consuming alcoholic beverages, observe guest’s behavior, count number of drinks served, and if the server feels they should not drive, offer a taxi. Do not hesitate to ask a manager to intervene.
    • Remove china, glassware, silverware, etc. from tables at the conclusion of the meal period and deliver to the stewarding area in an organized and clean fashion
    • Ensure guest satisfaction throughout the meal service. Respond to guest requests in a friendly, timely, and efficient manner. Respond to and try to full fill any special banquet event arrangements
    • Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas
    • Attend tables by removing and separating tableware, plateware, glassware, and flatware
    • Communicate any areas of need, problems, and concerns from guest to appropriate manager
    • Assist others with sidework including, but not limited to cleaning, stocking items or condiments, folding napkins, preparing silverware, etc.
    • Adhere to grooming and appearance standards consistently
    Other Duties:
    This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.



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  • Digital Ordering Bartender
    Hospitality
    Description
    Reports to: F&B Manager, Lead-1 Bar Supervisor,
    Digital Ordering Expo

    Supervises: N/A

    Pay Rate: $14.00 hourly, tipped position

    Overview:
    The Digital Ordering Bartender is responsible for accurately and efficiently preparing cocktails, beer, wine and non-alcoholic drinks for orders that come in through the mobile ordering system. The Digital Ordering Bartender ensures that guests pick up/receive the correct order, while providing friendly & attentive service. This role may be assigned to a Service Bar, Guest-facing bar, or a combination of both depending on business needs. The highest in ethical business practices along with excellent guest service skills are essential to the success of this position. This position requires a high degree of interaction and thorough verbal communication with individuals at all levels internally and externally. The Digital Ordering Bartender also acts as an ambassador for the digital ordering system by helping first-time and returning customers learn how to use the system on their own device, or if they don’t have their own device or are unable to access the system, processes the order through the back-end of the digital ordering system or in-house POS for the guest.

    Job Requirements:

    • Requires in-depth knowledge of all aspects of bartending and cocktail preparation
    • Must be able to lift and carry fifty (50) pounds, also twist, bent, push, pull, turn and reach.
    • Ability to handle various requests in an efficient manner
    • Accurate cash handling skills
    • Have the ability to stand for an entire 8-hour shift
    • Must maintain a safe work environment at all times
    • Must have the ability to communicate clearly and congenially with guests about SAP services, products, programs and events
    • Must have the ability to communicate verbally with guests and co-workers in English with some understanding of Spanish
    • Must be able to comfortably utilize mobile device to communicate with guests using appropriate language and professional tone
    • Must be able to read and comprehend online orders
    • Must be able to perform basic functions in the digital ordering system to maintain accurate product offerings, refund or credit guests as needed, and submit daily reports
    • Must be able to troubleshoot technology in case device malfunctions in order to maintain constant flow of information
    • Must utilize excellent guest service skills to enhance the SAP experience and meet the needs of guests with a positive and upbeat attitude
    • Must be well-organized and have ability to multi-task in a fast-paced environment
    • Must satisfactorily fulfill all department training requirements

    Job Duties:

    • Uses handheld technology (mobile) device to submit & fulfill orders
    • Fulfills online orders efficiently, accurately, and with a sense of urgency
    • Pays close attention to product and order accuracy
    • Keeps staging area and pickup window organized and free of clutter
    • Effectively communicates any necessary changes to an order
    • Processes order transactions as needed through the online system and in-house POS;
    • Follows SAP’s Cash Handling Policies & Procedures
    • Mixes cocktails using liquor, juices, soda and mixers.
    • Blends, shakes or stirs drink according to SAP recipes and standards, using jigger, spoon, shaker or blender.
    • Rotates liquor, bottled beer and wine inventory.
    • Maintains security of all bar supplies.
    • Fills ice bins as needed, using scoop and pail.
    • Changes soda boxes, beer kegs and CO2 when needed.
    • Prepares and cuts up garnishes.
    • Restocks all bar supplies, including stirrers, straws & napkins.
    • Requisitions necessary liquor & bar supplies from warehouse according to SAP standards and policies.
    • Completes monthly inventory of product according to SAP standards & policies.
    • Cleans all surfaces during shift and end of shift.
    • Effectively communicates any necessary changes to an order
    • Prepares or puts finishing touches on food and beverage orders
    • Manages customer communications through the online ordering platform to ensure high levels of service and guest satisfaction
    • Resolves guest issues in a timely fashion, or escalates to the appropriate manager
    • Serves as an ambassador for the online system by answering questions about the online ordering platform, pick-ups & deliveries, and the benefits of using the system
    • Maintains appropriate health and safety standards according to County codes, guidelines, and SAP standards
    • Supports other tasks as needed by F&B management
    Apply
  • Digital Ordering Runner
    Hospitality
    Description
    Reports to: Digital Ordering Expo, F&B Manager

    Supervises: N/A

    Pay Rate: $14.00 hourly, tipped position

    Overview:
    The Digital Ordering Runner is responsible for accurately and efficiently delivering food and beverage orders that come in through the mobile ordering system with a positive and upbeat attitude.

    Job Requirements:
    • Must have the ability to communicate clearly and congenially with guests about SAP services, products, programs and events
    • Must have the ability to communicate verbally with guests and co-workers in English with some understanding of Spanish
    • Must be able to read and comprehend online orders on mobile device and printed ticket
    • Must be able to lift and carry fifty (50) pounds, also twist, bend, push, pull, turn and reach
    • Must be able to stand for entire shift, walk up and down stairs, and walk long distances during the shift
    • Must have expert knowledge of Santa Anita Park locations in order to accurately and quickly deliver guest orders
    • Must be able to troubleshoot technology in case device malfunctions in order to maintain constant flow of information
    • Has superior customer service and problem resolution abilities
    • Has Food Handler’s card and understands basic hygiene and sanitation
    • Must maintain a positive and upbeat attitude

    Job Duties:
    • Uses handheld technology (mobile) device to fulfill orders
    • Double checks the order is correct according to the mobile order before leaving the food preparation area
    • Ensures mobile order has all correct utensils, condiments and sides
    • Assists the Expo in organizing tickets and communicating orders to fulfillment workers
    • Prepares condiments and stocks pickup/delivery area with correct paper goods, utensils, and other necessary items according to SAP standards
    • Delivers orders to guests quickly & accurately across multiple SAP locations
    • Serves as an ambassador for the online system by answering questions about the online ordering platform, pick-ups & deliveries, and the benefits of using the system
    • Assists guests in placing online orders or troubleshooting when out in the field
    • Resolves guest issues in a timely fashion, or escalates to the appropriate manager
    • Collects/removes trash from customers as needed
    • Maintains appropriate health and safety standards according to County codes, guidelines, and SAP standards
    • Supports other tasks as needed by F&B management
    Apply
  • Houseman
    Hospitality
    Description
    Reports to: Banquet Supervisor, Sr. Hospitality MAnager

    Supervises: N/A

    Pay Rate: $14.00-$16 hourly, untipped

    Overview:
    The Houseman is responsible for accurately and efficiently setting up and breaking down function events, completing internal furniture moves and requests, controlling and cleaning hospitality equipment, props and inventory, cleaning common areas, and responding to other hospitality department needs with a positive and upbeat attitude in a timely fashion. Housemen must be capable of working in a fast-paced and team-friendly environment. The highest in ethical business practices along with excellent guest service skills are essential to the success of this position. This position requires a high degree of interaction and thorough verbal communication with individuals at all levels internally and externally.

    Job Requirements:
    • Must be able to lift and carry fifty (50) pounds, also twist, bent, push, pull, turn and reach.
    • Have the ability to stand for an entire 8-hour shift, walk up and down stairs, and walk long distances during the shift
    • Must be able to work with other employees to safely move heavy equipment or furniture
    • Must maintain a safe work environment at all times
    • Must have the ability to communicate verbally with guests and co-workers in English with some understanding of Spanish
    • Must be able to read and comprehend setup instructions on written BEOs and function sheets
    • Must be able to work independently and complete tasks accurately with minimal supervision
    • Must have expert knowledge of Santa Anita Park locations in order to accurately and quickly deliver banquet equipment
    • Must have the ability to communicate clearly and congenially with guests about SAP services, products, programs and events
    • Has superior customer service and problem resolution abilities
    • Must be well-organized and have ability to multi-task in a fast-paced environment
    • Must satisfactorily fulfill all department training requirements
    • Must maintain a positive and upbeat attitude

    Job Duties:
    • Sets up and tears down meeting and banquet rooms according to BEOs & function sheets
    • Inspects function room for the proper amount of seating, banquet and buffet equipment, and other BEO details before guests arrive
    • Escalates guest or event issues immediately to appropriate managers
    • Organizes and cleans banquet storage areas regularly
    • Assists staff in event setup for both special events and daily operations
    • Assist staff or managers with operational service as needed
    • Performs light maintenance tasks as needed
    • Drives SAP carts safely to pick up or deliver equipment, props, furniture or other items as needed
    • Requisitions necessary supplies from warehouse according to SAP standards and policies.
    • Completes monthly inventory of product according to SAP standards & policies.
    • Keeps banquet storage and staging areas organized and free of clutter
    • Maintains cleanliness of storage and staging areas
    • Monitor and report breakage. Clean up spills or broken CGS immediately.
    • Collects/removes trash from events as needed
    • Maintains appropriate health and safety standards according to County codes, guidelines, and SAP standards
    • Supports other tasks as needed by F&B management

    Other Duties:
    This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


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  • Porter
    Hospitality
    Description
    Reports to: Beverage Director, Sr. Hospitality Manager, Beverage Supervisor

    Supervises: N/A

    Pay Rate: $14.00-$16 hourly, DOE

    Overview:
    The Porter assists bartenders in stocking and cleaning the bar. Assists bartenders in providing cocktails, beer, wine and non-alcoholic drinks to guests, cocktail and restaurant servers, and responding to other hospitality department needs with a positive and upbeat attitude in a timely fashion. The position is also expected to provide the utmost in customer service to our guests. The highest in ethical business practices along with excellent guest service skills are essential to the success of this position. This position requires a high degree of interaction and thorough verbal communication with individuals at all levels internally and externally.

    Job Requirements:
    • Requires some knowledge of aspects to bartending and cocktail preparation.
    • Must be able to lift and carry fifty (50) pounds, also twist, bent, push, pull, turn and reach.
    • Have the ability to stand for an entire 8-hour shift, walk up and down stairs, and walk long distances during the shift
    • Must maintain a safe work environment at all times
    • Must have the ability to communicate verbally with guests and co-workers in English with some understanding of Spanish.
    • Must be able to work independently and complete tasks accurately with minimal supervision
    • Must have expert knowledge of Santa Anita Park locations in order to accurately and quickly deliver bar equipment or supplies
    • Must have the ability to communicate clearly and congenially with guests about SAP services, products, programs and events
    • Has superior customer service and problem resolution abilities
    • Must be well-organized and have ability to multi-task in a fast-paced environment
    • Must satisfactorily fulfill all department training requirements
    • Must maintain a positive and upbeat attitude


    Job Duties:
    • Mixes cocktails using liquor, juices, soda and mixers.
    • Blends, shakes, or stirs drink as required using spoon, shaker, or blender.
    • Escalates guest or event issues immediately to appropriate managers
    • Rotates liquor, bottled beer, and wine inventory.
    • Follows FIFO, first in first out process to keep perishable items fresh, including juices, fruit, wine and beer.
    • Maintains security of all bar supplies and alcohol.
    • Assist staff or managers with operational service as needed
    • Performs light maintenance tasks as needed
    • Drives SAP carts safely to pick up or deliver equipment, beverage products, or other items as needed
    • Requisitions necessary liquor and bar supplies from warehouse according to SAP standards and policies.
    • Completes monthly inventory of product according to SAP standards & policies.
    • Keeps beverage back rooms organized and free of clutter
    • Prepares and cuts garnishes
    • Restocks all bar supplies, including stirrers, straws, and napkins.
    • Cleans all bar surfaces during shift and end of the shift.
    • Monitor and report breakage. Clean up spills or broken CGS immediately.
    • Maintains appropriate health and safety standards according to County codes, guidelines, and SAP standards
    • Supports other tasks as needed by F&B management

    Other Duties:
    This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


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