• Job Title
    Department
  • Digital Ordering Attendant
    Hospitality
    Description
    Reports to: F&B Manager, Digital Ordering Expo

    Supervises: N/A

    Pay Rate: $14.00 hourly, tipped position

    Overview:
    The Digital Ordering Attendant is responsible for overseeing the ordering and pick-up areas for food and beverage orders that come in through the mobile ordering system. The Digital Ordering Attendant ensures that guests pick up/receive the correct order, and also delivers a superior guest experience by providing friendly & attentive service. The Digital Ordering Attendant also acts as an ambassador for the digital ordering system by helping first-time and returning customers learn how to use the system on their own device, or if they don’t have their own device or are unable to access the system, processes the order through the back-end of the digital ordering system or in-house POS for the guest.

    Job Requirements:
    • Must have the ability to communicate clearly and congenially with guests about SAP services, products, programs and events
    • Must have the ability to communicate verbally with guests and co-workers in English with some understanding of Spanish
    • Must be able to comfortably utilize mobile device to communicate with guests using appropriate language and professional tone
    • Must be able to read and comprehend online orders
    • Must be able to perform basic functions in the digital ordering system to maintain accurate product offerings, refund or credit guests as needed, and submit daily reports
    • Must be able to troubleshoot technology in case device malfunctions in order to maintain constant flow of information
    • Must be able to lift and carry fifty (50) pounds, also twist, bend, push, pull, turn and reach
    • Must be able to stand for full shift, walk up and down stairs, and walk long distances during the shift
    • Must utilize excellent guest service skills to enhance the SAP experience and meet the needs of guests with a positive and upbeat attitude
    • Must be well-organized and have ability to multi-task in a fast-paced environment
    • Must satisfactorily fulfill all department training requirements

    Job Duties:
    • Uses handheld technology (mobile) device to submit & fulfill orders
    • Fulfills online orders efficiently, accurately, and with a sense of urgency
    • Pays close attention to product and order accuracy
    • Keeps staging area and pickup window organized and free of clutter
    • Serves food and beverages to customers while providing excellent customer service in a fast-paced environment
    • Effectively communicates any necessary changes to an order
    • Processes order transactions as needed through the online system and in-house POS
    • Follows SAP’s Cash Handling Policies & Procedures
    • Serves as an ambassador for the online system by answering questions about the online ordering platform, pick-ups & deliveries, and the benefits of using the system
    • Prepares or puts finishing touches on food and beverage orders
    • Assists in the final packaging of the order
    • Inspects the premises according to quality and sanitation standards and assists in cleaning on a daily basis
    • Communicates important information for guest requests
    • Manages customer communications through the online ordering platform to ensure high levels of service and guest satisfaction
    • Resolves guest issues in a timely fashion, or escalates to the appropriate manager
    • Assesses inventory and orders, requisitions food, beverage, and paper good inventory and restocks as needed to SAP standards
    • Maintains appropriate health and safety standards according to County codes, guidelines, and SAP standards
    • Supports other tasks as needed by F&B management

    Apply
  • Digital Ordering Bartender
    Hospitality
    Description
    Reports to: F&B Manager, Lead-1 Bar Supervisor,
    Digital Ordering Expo

    Supervises: N/A

    Pay Rate: $14.00 hourly, tipped position

    Overview:
    The Digital Ordering Bartender is responsible for accurately and efficiently preparing cocktails, beer, wine and non-alcoholic drinks for orders that come in through the mobile ordering system. The Digital Ordering Bartender ensures that guests pick up/receive the correct order, while providing friendly & attentive service. This role may be assigned to a Service Bar, Guest-facing bar, or a combination of both depending on business needs. The highest in ethical business practices along with excellent guest service skills are essential to the success of this position. This position requires a high degree of interaction and thorough verbal communication with individuals at all levels internally and externally. The Digital Ordering Bartender also acts as an ambassador for the digital ordering system by helping first-time and returning customers learn how to use the system on their own device, or if they don’t have their own device or are unable to access the system, processes the order through the back-end of the digital ordering system or in-house POS for the guest.

    Job Requirements:

    • Requires in-depth knowledge of all aspects of bartending and cocktail preparation
    • Must be able to lift and carry fifty (50) pounds, also twist, bent, push, pull, turn and reach.
    • Ability to handle various requests in an efficient manner
    • Accurate cash handling skills
    • Have the ability to stand for an entire 8-hour shift
    • Must maintain a safe work environment at all times
    • Must have the ability to communicate clearly and congenially with guests about SAP services, products, programs and events
    • Must have the ability to communicate verbally with guests and co-workers in English with some understanding of Spanish
    • Must be able to comfortably utilize mobile device to communicate with guests using appropriate language and professional tone
    • Must be able to read and comprehend online orders
    • Must be able to perform basic functions in the digital ordering system to maintain accurate product offerings, refund or credit guests as needed, and submit daily reports
    • Must be able to troubleshoot technology in case device malfunctions in order to maintain constant flow of information
    • Must utilize excellent guest service skills to enhance the SAP experience and meet the needs of guests with a positive and upbeat attitude
    • Must be well-organized and have ability to multi-task in a fast-paced environment
    • Must satisfactorily fulfill all department training requirements

    Job Duties:

    • Uses handheld technology (mobile) device to submit & fulfill orders
    • Fulfills online orders efficiently, accurately, and with a sense of urgency
    • Pays close attention to product and order accuracy
    • Keeps staging area and pickup window organized and free of clutter
    • Effectively communicates any necessary changes to an order
    • Processes order transactions as needed through the online system and in-house POS;
    • Follows SAP’s Cash Handling Policies & Procedures
    • Mixes cocktails using liquor, juices, soda and mixers.
    • Blends, shakes or stirs drink according to SAP recipes and standards, using jigger, spoon, shaker or blender.
    • Rotates liquor, bottled beer and wine inventory.
    • Maintains security of all bar supplies.
    • Fills ice bins as needed, using scoop and pail.
    • Changes soda boxes, beer kegs and CO2 when needed.
    • Prepares and cuts up garnishes.
    • Restocks all bar supplies, including stirrers, straws & napkins.
    • Requisitions necessary liquor & bar supplies from warehouse according to SAP standards and policies.
    • Completes monthly inventory of product according to SAP standards & policies.
    • Cleans all surfaces during shift and end of shift.
    • Effectively communicates any necessary changes to an order
    • Prepares or puts finishing touches on food and beverage orders
    • Manages customer communications through the online ordering platform to ensure high levels of service and guest satisfaction
    • Resolves guest issues in a timely fashion, or escalates to the appropriate manager
    • Serves as an ambassador for the online system by answering questions about the online ordering platform, pick-ups & deliveries, and the benefits of using the system
    • Maintains appropriate health and safety standards according to County codes, guidelines, and SAP standards
    • Supports other tasks as needed by F&B management
    Apply
  • Digital Ordering Expo
    Hospitality
    Description
    Reports to: F&B Manager

    Supervises: Digital Ordering Runners & Cooks

    Pay Rate: $14.00 hourly, tipped position

    Overview:
    The Digital Ordering Expo is responsible for overseeing the preparation and delivery of food and beverage orders that come in through the mobile ordering system. The Digital Ordering Expo ensures that items are prepared correctly according to the digital order and SAP standards and delivered to the appropriate guest or location in a timely fashion. The Digital Ordering Expo also ensures that all department policies, procedures and instructions given by the supervisor are followed.

    Job Requirements:
    • Must have the ability to communicate clearly and congenially with guests about SAP services, products, programs and events
    • Must have the ability to communicate verbally with guests and co-workers in English with some understanding of Spanish
    • Must be able to comfortably utilize mobile device to communicate with guests using appropriate language and professional tone
    • Must be able to read and comprehend online orders
    • Must be able to perform basic functions in the digital ordering system to maintain accurate product offerings, communicate with runners and guests through the system, refund or credit guests as needed, and submit daily reports
    • Must be able to troubleshoot technology in case device malfunctions in order to maintain constant flow of information
    • Must be able to lift and carry fifty (50) pounds, also twist, bend, push, pull, turn and reach
    • Must be able to stand for entire shift, walk up and down stairs, and walk long distances during the shift
    • Must utilize excellent guest service skills to enhance the SAP experience and meet the needs of guests with a positive and upbeat attitude
    • Must be well-organized and have ability to multi-task in a fast-paced environment
    • Must satisfactorily fulfill all department training requirements
    • Has the ability to lead other workers while maintaining a positive and upbeat attitude


    Job Duties:
    • Uses handheld technology (mobile) device to ensure the efficient flow of orders from the digital ordering system to the kitchen
    • Ensures online orders are being prepared with the correct priority
    • Facilitates communication between workers to ensure online orders are being prepared efficiently, accurately, and with a sense of urgency to reduce guest wait time
    • Assists in the final preparation or packaging of the order
    • Checks individual dishes, beverages and final order before pick up or delivery for accuracy, presentation and temperature
    • Hands off final order, and communicates delivery instructions to the runner to ensure efficient and accurate delivery
    • Delivers orders as needed to maintain fast service
    • May cover other worker’s stations for mandatory breaks
    • Eliminates obstacles in service and food & beverage preparation
    • Inspects the premises according to quality and sanitation standards and assists in cleaning
    • Communicates important information between the kitchen and runners
    • Communicates important information to the kitchen for guest requests
    • Manages customer communications by phone or through the online platform to ensure high levels of service and guest satisfaction
    • Resolves guest issues in a timely fashion, or escalates to the appropriate manager
    • Manages online inventory of menu offerings; Marks items as unavailable in a timely fashion
    • Supports other tasks as needed by F&B management
    Apply
  • Digital Ordering Line Cook
    Hospitality
    Description
    Reports to: Digital Ordering Expo, F&B Executive Chef, F&B FOH Manager

    Supervises: N/A

    Pay Rate: $15.25 - $18.25, depending on experience

    Overview:
    The Digital Ordering Line Cook is responsible for accurately and efficiently preparing food orders that come in through the mobile ordering system with a positive and upbeat attitude.

    Job Requirements
    • Must be able and willing to follow specific recipes and production techniques with minimal to no supervision to prepare menu items to SAP Culinary standards
    • Maintains high quality standards in food preparation to ensure guests receive superior product
    • Must have the ability to communicate verbally to co-workers in English with some understanding of Spanish
    • Must be able to read and comprehend guest orders on mobile device and printed ticket with no assistance
    • Must be able to lift and carry fifty (50) pounds, also twist, bend, push, pull, turn and reach
    • Must be able to stand for full shift, walk up and down stairs, and walk long distances during the shift
    • Must be able to work in a kitchen environment that often ranges in extreme temperature (hot and cold), can be smoky with loud noises from equipment and other personnel
    • Has Food Handler’s card and understands basic hygiene and sanitation
    • Must possess excellent knife and kitchen equipment skills
    • Must be skilled in the use and storage of different chemicals used throughout the culinary facility
    • Must utilize excellent guest service skills to enhance the SAP experience and meet the needs of guests with a positive and upbeat attitude
    • Must be well-organized and have ability to multi-task in a fast-paced environment
    • Must satisfactorily fulfill all department training requirements

    Job Duties:
    • Uses handheld technology (mobile) device to fulfill orders
    • Fulfills online orders efficiently, accurately, and with a sense of urgency
    • Sets up and stocks food items and other necessary supplies
    • Prepares food items by cutting, chopping, mixing, and preparing sauces
    • Cooks food items by grilling, frying, sautéing, and other cooking methods to specified recipes and standards
    • Prepares menu items and modified orders according to Digital Ordering ticket or tablet display
    • Packages or plates menu items according to SAP standards
    • Double checks the menu item is prepared correctly, quickly, safely, garnished appropriately, and at the right temperature before handing off to the Expo
    • May need to remake orders at the direction of the Expo or Management
    • Provides high level of guest service; may need to prioritize certain orders above others or keep preparation line open longer than scheduled in order to maintain guest satisfaction
    • Cleans and sanitizes cooking surfaces at the end of the shift
    • Performs inventory checks and completes food storage logs
    • Maintains appropriate health and safety standards according to County codes, guidelines, and SAP standards
    • Supports other tasks as needed by F&B management

    Apply
  • Digital Ordering Runner
    Hospitality
    Description
    Reports to: Digital Ordering Expo, F&B Manager

    Supervises: N/A

    Pay Rate: $14.00 hourly, tipped position

    Overview:
    The Digital Ordering Runner is responsible for accurately and efficiently delivering food and beverage orders that come in through the mobile ordering system with a positive and upbeat attitude.

    Job Requirements:
    • Must have the ability to communicate clearly and congenially with guests about SAP services, products, programs and events
    • Must have the ability to communicate verbally with guests and co-workers in English with some understanding of Spanish
    • Must be able to read and comprehend online orders on mobile device and printed ticket
    • Must be able to lift and carry fifty (50) pounds, also twist, bend, push, pull, turn and reach
    • Must be able to stand for entire shift, walk up and down stairs, and walk long distances during the shift
    • Must have expert knowledge of Santa Anita Park locations in order to accurately and quickly deliver guest orders
    • Must be able to troubleshoot technology in case device malfunctions in order to maintain constant flow of information
    • Has superior customer service and problem resolution abilities
    • Has Food Handler’s card and understands basic hygiene and sanitation
    • Must maintain a positive and upbeat attitude

    Job Duties:
    • Uses handheld technology (mobile) device to fulfill orders
    • Double checks the order is correct according to the mobile order before leaving the food preparation area
    • Ensures mobile order has all correct utensils, condiments and sides
    • Assists the Expo in organizing tickets and communicating orders to fulfillment workers
    • Prepares condiments and stocks pickup/delivery area with correct paper goods, utensils, and other necessary items according to SAP standards
    • Delivers orders to guests quickly & accurately across multiple SAP locations
    • Serves as an ambassador for the online system by answering questions about the online ordering platform, pick-ups & deliveries, and the benefits of using the system
    • Assists guests in placing online orders or troubleshooting when out in the field
    • Resolves guest issues in a timely fashion, or escalates to the appropriate manager
    • Collects/removes trash from customers as needed
    • Maintains appropriate health and safety standards according to County codes, guidelines, and SAP standards
    • Supports other tasks as needed by F&B management
    Apply
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